Contact and Frequently Asked Questions

 

REPRESENTATIVE SHOP:

Tatar 64-414

Tallinn - 10134

  

OPENING TIMES:

Mon-Fri 10.00-17.00

 

CLIENT SUPPORT:

 

Residence Group OÜ

Reg. :16452550

VAT: EE102470619

 

FREQUENTLY ASKED QUESTIONS

Where are you located?

Our representative store is Tatari 64-414, Tallinn, 10134. (4th floor)

 

Are you open to everyone?

Yes, we serve specialists in the field as well as private clients in the same way.

 

What kind of goods are in the new representative store?

The representative store has a wide selection of our products - upholstered furniture, dining room furniture, lighting, handles, etc. In addition, there is a space dedicated to accessories and lifestyle products to buy quickly as a home decor or gift. We recommend that you follow the location markings on the e-store's products - this indicates products or collections that can be visited on site.

The dealership also has various samples of product materials, tones and fabrics.

Please write-call if you are interested in a specific product. If it is not currently on site but is available in stock, we can arrange an appointment if you wish.

 

Can I pay for the order by bank transfer?

Yes, if you cannot or do not want to make the payment in our e-store, contact us via the appropriate channel (Live Chat, phone +372 511 7313 or email hello@residencestore.eu), and we will send you an invoice with the desired products. That way, you can conveniently pay directly from the bank.

Upon receipt of the invoice, you are not obliged to pay, but the order will only take effect when your transfer has been received.

  

When will my ordered goods arrive?

The time of arrival of a specific product is indicated on the page of the given product. Most of the indicated periods are the maximum delivery time - as our goods arrive from different European countries, in this case we ensure that our customers will not be disappointed with the delayed delivery. The delivery time of different types of products is usually different: usually the delivery time of furniture is longer than that of smaller products (accessories) because the goods can be immediately available in our Tallinn warehouse. We continue to work to make our products reach our customers even faster and to have a larger selection immediately in stock.

 

How is the goods delivered?

We work with a courier partner who will contact customers to arrange a delivery time. In the case of smaller products, there is also the possibility of picking up, we can specify this after placing the order. 

 

Do you also deliver goods outside Estonia?

Yes, for transportation to Latvia, Lithuania and Great Britain, the price is calculated on the payment slip. If the request for transport is outside these countries, please contact us and we can also help you with this.

 

I received the wrong goods, what to do?

Send an email about the error to hello@residencestore.eu. We send you a postal label for printing, which we ask you to attach to the package, and we agree on the day and time period when the courier company will pick up the package. As soon as we receive the wrong product, we send the correct product. We try to deliver the correct product to the customer within 48 hours of receiving the wrong product. See also Exchange and Return

 

I received a defective / incomplete product, what can I do?

See Exchange and Return

 

The product I ordered does not meet my expectations, how do I return / exchange it?

See Exchange and Return